12th International Conference of RESER
the European Network of Economic and Spatial Service Research

Thursday 26^th September

9.30

Registration, Coffee

10.00

Welcome, Introduction to Conference (Room A: 10.07 IofIR)

Speakers from CRIC & RESER

10.15

Keynote Presentation (Room A):

Ronald MacKay

11.00

Coffee

11.30

Plenary Session 1 (Room A):
Services & Innovation - New Patterns, New problems?

Howells
Innovation, Consumption & Services - Encapsulation and the
Combinatorial Role of Services
Du Tertre
Services, Innovation et 'R&D Immaterielle'
Hamdani
Knowledge Input in KIBS: How Much do the Innovation Surveys Miss?

13.00

Lunch

14.00

Workshop 1 (Room A): Services and Systems

Selstad & Sjoholt
Business Services and Industrial Innovation in Small Scale Business Environments
Fornerino & De Gaudemaris
Impact of the New Relation Between Suppliers and Retailers on Service Activities in the Cosmetics Business
Stare & Bucar
Innovation in Services in Accession Countries: Double Trouble

Workshop 2 (Room B: 10.04 IofIR):

Randles, Warde & McMeekin
The Making of a 'KIS': the Professionalisation and Industrialisation of Market Research
Rusten & Gammelsaeter
The Difference That Geography Makes To The Acquisition Of Service Expertise: Some Evidence From Norway
Windrum
The Dynamics of Provider-Client Interaction in Services Innovation: A Conceptual Framework

15.30

Coffee

16.00

Plenary Session 2 (Room A): E-services

Aicholzer
Moving a Tanker: Electronic Service Innovations in the Public Sector
Wickham & Collins
The Call Centre: A Nursery for New Forms of Work Organisation?

17.00

Plenary Session 3 (Room A): Macro Quantitative Analyses, Using Input-Output, CIS, and Similar Data Sources

Cainelli, Evangelista & Savona
Innovation and Economic Performance in Services: A Firm Level Analysis

17.30

Close

19.30 (for 20.00)

Conference Dinner

Friday 27^th September

9.30

Plenary Session 4 (Room A): RESER Survey Presentation

Bryson
The RESER Survey
Moyart
Geographical Aspects of Services & RESER 2003 (Provisional)

10.15

Workshop 3 (Room A): Postgraduate Presentations and Discussion

Leigenner
Interpersonal Linkages and Institutional Territories: Medical Technologies on a Local Scale
Pariente
A Cluster of Innovative Changes in Computer Services

Workshop 4 (Room B): Postgraduate Presentations and Discussion

Czarnitzki & Fier
Substitutive or Complementary? Innovation Subsidies in the German Service Sector
Striukova & Andersen
Where Value Resides: Classifying and Measuring Intellectual Capital and Intangible Assets

11.15

Coffee

11.30

Workshop 5 (Room A): Innovation Management

Abramovici & Bancel
La Gestion des Projets d'Innovation Dans les Services: Comment Tester l'Apprentissage de la Maitrise des Processus de Production par les Clients?
Monnoyer & Omrane
Les Agences Immobilieres sur Internet: Quelles Innovations?
Flipo
L'application des Techniques de Creativite a l'Innovation dans les Services

Workshop 6 (Room B): Social & Health Services

Barcet, Bonamy & Grosjean
Innovation by Networking Services: Some Reflections on an Experience in Health Services
Djellal, Gallouj, C & Gallouj, F
L'hôpital : de l'Innovation Médicale à l'Innovation de Service
Laurent, Bresnen, Edelman, Newell, Scarbrough & Swan
Harnessing Process and Product Knowledge in Services-Oriented Innovations: the Case of 'Best Practice' Development and Transfer in the NHS

Workshop 7 (Room C: 8.12 IofIR): Organisational Change

Urrutiaguer
Programme Innovations and Network of French Public Theatres
Ramirez
Innovation in Production and the Restructuring of Work Organisation in Network Services

13.00

Lunch

14.00

Workshop 8 (Room A): KIBS B

Miozzo, Ramirez & Grimshaw
High-tech Business Services in Germany and the UK: New Organisational Forms and the Challenges of Global Economic Change
Rothgang & Scheuer
The Role of Consulting Engineering Services in Innovation
Kox
Innovation and Knowledge Dissemination Keep Baumol Disease Away: the Case of Business Services

Workshop 9 (Room B): Internationalisation and Innovation

Arkell
The General Agreement on Trade in Services - 'GATS' - Its Innovative Approach to Trade Rules in the New Economy
Fernandez
Efficacy of Technological and Organisational Patterns in the Performance of Business Services Exporting Firms and their Spillovers
Frenz, Girardone, & Ietto-Gillies
The role of Multinationality and Foreign Ownership in Innovation. An Analysis of the Community Innovation Survey 2 for the UK Financial Services

15.30

Coffee

15.45

Workshop 10 (Room A): Trends and Futures in Service Innovation A

Toivonen
Foresight in Service Sectors - Possibilities and Special Requirements
Fuglsang
IT and the Elderly - The Contribution of SocialExperiment to Service Innovation and Technological Change

Workshop 11 (Room B): Trends and Futures in Service Innovation B

Wernerheim
Understanding High Order Service Growth in Canada: a Co-integration Approach
Dachs, Bergmann and Weber
Mapping Innovation in Services. A Bibliometric Analysis

16.45

Plenary Session 5 (Room A): New Directions for Service Innovation?

Sundbo, Fussing Jensen & Mattsson
Innovation in Tourism - a Behavioural Approach
Kuusisto and Meyer
Developing an Integrated Innovation Model: Bringing Together Services and Technology Related Features of Innovation

17.45

Close

Saturday 28^th September

10.00 - 12.45

RESER Assembly (Room A)

(Coffee to be served between 11.30 and 11.45)