Knowledge and Innovation in the New Service Economy

Birgitte Andersen, Jeremy Howells, Richard Hull, Ian Miles, Joanne Roberts (photo) Hardcover - 352 pages (24 November 2000) Edward Elgar; ISBN: 1840645725 Price: £65.00 Buy the book

Knowledge and innovation are key factors contributing to growth and prosperity in the new service economy. This book presents original, empirical and theoretical contributions that address the economic dimensions of knowledge and the organisation of knowledge-intensive activity through specialised services. Specific analyses include:

• macro statistics that highlight the contribution of services to economic activity
• firm-level survey data to identify and consider client relations
• case studies of four innovation-oriented business services

Further chapters deal with the specific functions connected with knowledge, the new discipline of 'knowledge management', intellectual property rights, and the role of knowledge in national and international economic systems.

Offering an overview of a highly important and pervasive set of phenomena, this book outlines and illustrates the intellectual agenda associated with the rise of a global services economy. It will appeal to industrial and business economists, researchers, students, policymakers and business analysts.

Contents

List of Figures
List of Tables
List of Contributors

1. Introducing the New Service Economy

Birgitte Andersen, Jeremy Howells, Richard Hull, Ian Miles and Joanne Roberts

1.1 Introduction: Motivation
1.2 The Nature of the New Service Economy
1.3 The Rise of Services
1.4 An Overview of the Book

2. Knowledge and Innovation in the New Service Economy

Birgitte Andersen, Richard Hull and Joanne Roberts

2.1 Introduction
2.2 The Role of Knowledge and Innovation in Services
2.3 Service and Knowledge-Based Activity
2.4 Emerging Issues
2.5 Conclusions

3. The Contribution of Knowledge-Intensive Services to the Manufacturing Industry

Mark Tomlinson

3.1 Introduction
3.2 Data and Methodology
3.3 Input-Output Tables for 1990
3.4 Conclusions

4. Competition and Innovation Amongst Knowledge Intensive and Other Service Firms: Evidence from Germany

Bruce Tether and Christiane Hipp

4.1 Introduction
4.2 Services and Innovation
4.3 The Data-Set and Characteristics of the Surveyed Firms
4.4 Competitiveness and Standardisation in Services
4.5 Innovation in Services
4.6 Conclusions

5. Web Services: Knowledge of the New

Kieron Flanagan, Ian Miles and Paul Windrum

5.1 Introduction
5.2 Web Design Services
5.3 Innovation in Web Design
5.4 The Web in Space
5.5 Case Studies
5.6 Conclusions

6. Ecommerce: Servicing the New Economy

Ian Miles, Ettore Bolisani and Mark Boden

6.1 Introduction: The Path to Ecommerce
6.2 Electronic Data Interchange
6.3 EDI Knowledge and Services
6.4 Knowledge, Service Suppliers and Users
6.5 From EDI to Ecommerce
6.6 Conclusions

7. Environmental Services: Sustaining Knowledge

Ian Miles

7.1 Introduction
7.2 A Survey of the Environment Business
7.3 Knowledge and Environmental Services
7.4 Environmental Services, Innovation and Regulation
7.5 Conclusion

8. Computer Services: The Dynamics of a Knowledge-Intensive Sector

Jeremy Howells

8.1 Introduction
8.2 Technological Innovation and Barriers to Growth
8.3 Outsourcing, Externalisation and Delocation
8.4 New Locational and Organisational Forms
8.5 Conclusions

9. Knowledge Management Practices and Innovation

Richard Hull

9.1 Introduction
9.2 Knowledge Management - Background
9.3 Theoretical Approaches
9.4 Knowledge Management Practices
9.5 Observations and Issues
9.6 Conclusion

10. Services, Knowledge and Intellectual Property

Ian Miles and Mark Boden

10.1 Introduction
10.2 Intellectual Property and Services
10.3 Three Knowledge Intensive Business Services
10.4 Conclusions

11. The Internationalisation of Knowledge-Intensive Business Service Firms

Joanne Roberts

11.1 Introduction
11.2 The Internationalisation of Business Service Firms
11.3 The Process of Internationalisation
11.4 Evidence for a Stages Approach to Internationalisation
11.5 Conclusion

12. Outsourcing Novelty: The Externalisation of Innovative Activity

Jeremy Howells

12.1 Introduction
12.2 The Dynamics of Research and Technology Outsourcing
12.3 Outsourcing and Innovation Systems
12.4 Conclusions

13. Services and Systems of Innovation

Jeremy Howells

13.1 Introduction
13.2 Services and Systems of Innovation: A Sectoral Perspective?
13.3 The World Turned Upside Down?
13.4 Conclusions

14. Intellectual Property Rights Shaping Innovation in Services

Birgitte Andersen and Jeremy Howells

14.1 Introduction: Perspectives on IPRs
14.2 An Historical Outlook on IPRs
14.3 Rationales, Regimes and Institutional Structures for IPRs
14.4 Macro-Economic Efficiency and Micro-Economic Aspects
14.5 Copyrights as Indicators of Innovation
14.6 Conclusion

15. Global Knowledge Systems in a Service Economy

Jeremy Howells and Joanne Roberts

15.1 Introduction
15.2 Thinking about Knowledge
15.3 Defining Knowledge Systems
15.4 Systems of Innovation
15.5 Knowledge Systems: A Conceptual Analysis
15.6 International Knowledge Systems
15.7 Knowledge Systems in the Global Service Economy
15.8 Conclusion

16. Understanding the New Service Economy

Jeremy Howells

16.1 Overview
16.2 Understanding the New Service Economy

References

Index

Knowledge and Innovation in the New Service Economy Birgitte Andersen, Jeremy Howells, Richard Hull, Ian Miles, Joanne Roberts Hardcover - 352 pages (24 November 2000) Edward Elgar; ISBN: 1840645725 Buy the book

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